Privacy Policy

At Miskey, we are committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you visit our website, interact with our content, or purchase our cosmetics and skincare products.

1. Information We Collect

We collect information to provide a smooth shopping experience, process your orders, and personalize your beauty journey with us.

  • Personal Details: Name, email address, phone number, shipping address, and billing address provided during checkout or account registration.
  • Payment Information: Payment details collected securely via third-party payment gateways (e.g., Credit/Debit card processors, Cash on Delivery details). We do not store full credit card numbers on our servers.
  • Beauty Preferences and Profile Data: Virtual shade-matching inputs, beauty quiz responses, skin tone/type preferences, and product reviews.
  • Device and Usage Data: IP address, browser type, device information, pages viewed, time spent on pages, and cookies collected automatically during your visit.

2. How We Use Your Information

We use your data for specific, beauty-tailored commercial purposes:

  • Order Processing and Fulfillment: To process transactions, pack your orders, arrange delivery with courier partners, and send dispatch updates via email or SMS.
  • Customer Support: To assist with inquiries, shade consultations, returns, or order tracking.
  • Personalized Recommendations: To suggest foundation shades, lipstick options, or skincare routines tailored to your preferences.
  • Marketing Communications: To share promotional offers, new collection launches (such as limited-edition nail lacquers or seasonal palettes), and exclusive discounts via email, SMS, or WhatsApp (only with your opt-in consent).
  • Website Optimization: To analyze site traffic, improve user experience, and ensure secure browsing.

3. Cookies and Tracking Technologies

We use cookies, web beacons, and pixels to enhance your browsing experience. Cookies help us:

  • Remember items in your shopping cart.
  • Retain user preferences and saved shade choices.
  • Deliver relevant social media ads and marketing campaigns.

You can choose to disable cookies through your web browser settings, though some features of our online store may not function optimally as a result.

4. Data Sharing and Third Parties

We value your trust and do not sell or rent your personal information to third parties. We only share necessary data with trusted service providers, including:

  • Logistics and Delivery Partners: To deliver your packages to your doorstep.
  • Secure Payment Gateways: To process online payments safely.
  • Marketing and Analytics Tools: To deliver targeted announcements and analyze website performance.
  • Legal Authorities: Only when required by law or to protect our legal rights, security, and customers against fraud.

5. Data Security

We implement industry-standard administrative, technical, and physical security measures (including SSL encryption) to protect your personal data against unauthorized access, loss, alteration, or misuse.

6. Your Privacy Rights

You have full control over your personal data:

  • Access and Correction: Request a copy of the information we hold about you or ask us to correct inaccurate details.
  • Opt-Out: Unsubscribe from promotional marketing messages at any time using the "Unsubscribe" link in our emails or by contacting our support team.
  • Account Deletion: Request the deletion of your account and associated personal data, subject to legal record-keeping obligations.

7. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in operational practices or legal requirements. Any modifications will be posted on this page with an updated "Effective Date."

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact our customer support team: